Policies & Procedures

JA Creatives Policies & Procedures

Communication

All project requests, revisions, approvals and questions must be submitted via email. This helps ensure that every request is documented and completed accurately. Phone calls or virtual meetings may be scheduled when needed.

Request Consolidation

Please consolidate multiple requests into a single email whenever possible. Sending multiple emails throughout the day may delay turnaround times and increase the likelihood of missed requests.

Turnaround Time

Our standard turnaround time for most requests is 2–3 business days. Larger projects and website builds may require additional time based on scope.

Business Hours

Business hours are Monday through Friday. JA Creatives is closed on weekends and major holidays.

Rush Requests

Rush requests are subject to availability and may incur an additional rush fee. Please contact us before submitting a rush request to confirm availability.

Weekend Work

Weekend work is not included in standard services. Weekend requests are accepted only when availability permits and are subject to an additional fee.

Client Response Times

Delays in providing requested content, approvals or feedback may impact project timelines and delivery dates.

Content & Assets

Clients are responsible for providing all necessary content, images, branding assets and account access by the requested deadline. Missing information may delay project completion.

Revisions

Two rounds of revisions are included unless otherwise stated in your service agreement. Additional revisions will be billed at the current hourly rate.

Payment Policy

Invoices are due on the due date listed on the invoice.

Invoices not paid within 72 hours of the due date will incur a $25 one-time late payment fee in accordance with JA Creatives’ Payment & Billing Policies.

Services may be paused until all outstanding balances and applicable late fees have been paid.

Processing Fees

Payments made by credit or debit card are subject to applicable payment processing fees.

Project Delays

Projects that remain inactive due to lack of communication or missing materials may be rescheduled based on current availability.

Ownership of Work

All creative work, concepts, designs, graphics, websites, branding, copy and other deliverables created by JA Creatives remain the intellectual property of JA Creatives until all invoices have been paid in full.

Payment for design services grants the client the rights outlined in their service agreement but does not transfer ownership of JA Creatives’ creative process, concepts or intellectual property. Clients may not reproduce, recreate, reverse engineer, modify or use any work created by JA Creatives with artificial intelligence (AI) platforms or other third-party tools to generate derivative works, revisions or alternative versions without prior written authorization from JA Creatives. Any revisions or modifications to JA Creatives’ work must be requested directly through JA Creatives.

Unauthorized Modifications

JA Creatives’ original creative work, including branding, graphics, websites and marketing materials, may not be altered, recreated, repurposed or used as the basis for AI-generated content without prior written permission.

Respectful Communication

We are committed to maintaining a professional and respectful working relationship with every client. We ask that all communication remain courteous and respectful so we can provide the highest level of service.